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The appointments module lets your customers book without creating an account: you share a link, they choose service, professional, date, and time, and they receive the confirmation by email with the calendar file (.ics). You manage each appointment from the Hub and, once the service is done, you invoice it from the same appointment.
The module is enabled per business. If you don’t see the Appointments menu, ask support to activate it.

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Set up

Go to Appointments in the side menu. The settings (administrators only) are in the Settings button in the header, which opens a section with the Booking link and Bookable services tabs on the left. Use Back to appointments to return to the schedule.

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1. Bookable services

Each bookable service starts from a service-type product (or a product-and-service type) in your catalog; the invoice price and taxes come from that product.
Availability comes from the HR work schedules (current shifts and assignments). Times are not offered on holidays, with approved leave, or when the professional already has another appointment. The same professional cannot be in two appointments at once, even if they are at different branches. Shift breaks are not deducted.
There is one link per branch. In Settings → Booking link (organized into Public link, Booking rules, and Notifications): Copy link gives you the public address to share (WhatsApp, social media, your website). Rotate link generates a new one and the previous one stops working: appointments already made remain manageable through their own management link.

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What your customer sees

  1. Service, then professional (or “anyone”) if the service requires it.
  2. Date and time, with that day’s free slots in the business’s time zone.
  3. Their details: name, phone, and email, notes, and up to 4 reference images (JPG, PNG, or WebP, up to 5 MB each), and acceptance of data processing.
  4. Confirmation, with a link to view, reschedule, or cancel their appointment without an account.
If someone else takes the same time while the customer is completing the form, they are notified and choose a time again.

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Emails

Emails are sent from citas@filexpress.app under your business name, and customer replies go to your branch’s email.

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Manage appointments

The main Appointments screen shows a summary of the current view (requested, confirmed, in progress, and completed), the filters, and the list or the weekly schedule by professional. You can filter by status and dates. When you open an appointment you see the customer, service, professional, notes, and reference images. You can also create an appointment internally (for example, when taking a call): it is created as confirmed and only asks for name and phone.

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Invoice from the appointment

With the appointment completed, the Invoice button opens New sale with the service, its price, and its taxes already loaded (just like when invoicing from a quotation). If the appointment is not linked to an existing customer, you choose or create the customer in the sale. When the sale is issued, the appointment becomes invoiced and is linked to it.
Only a completed appointment can be invoiced, and only once.